Refund & Return Policy

Last Updated: September 2026

At Luna Boutique (commercially operated by FF COMMERCE LTD), your satisfaction is important to us. This policy outlines our conditions for returns, refunds, exchanges, and cancellations in full compliance with applicable consumer protection laws.

Return Policy Overview

1. Consumer Rights Notice

Nothing in this policy limits or excludes your statutory consumer rights. Under applicable laws, you may be entitled to a repair, replacement, or full refund (including return shipping costs) if a product is defective, unsafe, significantly different from the description, or not of acceptable quality. Customers are encouraged to inspect orders within 24 hours of delivery and report any damage or defects promptly to info@lunaboutiqueco.com.

2. Return Window & Eligibility

You may request a return within 30 calendar days of receiving your delivery. To qualify for a voluntary commercial return, your item must meet the following conditions:

• Condition: Products must be unused, unworn, and in their original condition (except where reasonable inspection was required).
• Packaging & Tags: Items must be returned in their original packaging, including all enclosed accessories, labels, and tags.
• Secure Transit: Items must be securely packaged to prevent damage during return transport.
• Restocking Fees: We do not charge any restocking fees ($0.00).

3. Exchanges, Address Updates & Order Cutoff

We accept order modifications and exchanges. Our daily order processing cutoff time is 8:00 PM EST.

Address Changes: If you need to update your shipping address, email us immediately at info@lunaboutiqueco.com. We will make every effort to update your details prior to our 8:00 PM EST cutoff, but changes cannot be guaranteed once an order enters active warehouse fulfillment.

4. How to Initiate a Return & Shipping Method

1. Contact Support: Email our customer service team at info@lunaboutiqueco.com to request return authorization and the return shipping address.
2. Receive Instructions: Upon approval, you will receive specific return instructions and the authorized warehouse return address.
3. Ship via Postal Service: Returns are accepted exclusively via postal shipping.

Return Shipping Costs: Return shipping fees are the responsibility of the customer, except in cases where the item is defective, damaged, incorrect, or not as described.

5. Refunds & Processing Timelines

Once your return is received and inspected at our fulfillment facility, refunds are processed within 7 business days. Refunds will be issued directly to the original payment method used during checkout. You will receive an automated email confirmation as soon as your refund has been processed.

If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may apply where permitted by law. Processing times on your statement may vary depending on your bank or payment provider.

6. Undeliverable Packages & Shipping Times

Fulfillment & Shipping: Orders are shipped directly from our international fulfillment centers, with estimated delivery times typically ranging from 5 to 12 business days after order processing.

Undeliverable Packages: If a package is returned due to an incorrect customer-provided address, delivery refusal, or failure to collect from a local postal pickup point, we reserve the right to charge additional fees for return shipping and reshipment. We are not responsible for carrier delays or damages that occur during return transit.

Corporate Profile & Contact Information