Privacy Policy

Last Updated: September 2026

Luna Boutique, commercially operated by UK-registered entity FF COMMERCE LTD ("we", "us", "our"), operates this storefront and website (lunaboutiqueco.com), including all related information, content, features, tools, products, and services (the "Services").

Luna Boutique is powered by Shopify, which enables us to provide the Services securely. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase from our store. We are committed to protecting personal information in compliance with applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25.

1. Personal Information We Collect or Process

"Personal information" refers to data that identifies or can reasonably be linked to an individual. It excludes anonymized or de-identified data. Depending on how you interact with our Services, we process the following categories:

2. Data Sources & Purposes of Processing

We collect data directly from you when you place an order, automatically via cookies, and through service partners (e.g., Shopify, payment processors, logistics couriers). Data is used for:

• Service Delivery: Fulfilling orders, processing payments, arranging shipping, facilitating returns/exchanges, and managing accounts.
• Customer Communication: Responding to inquiries, sending order updates, and offering dedicated support.
• Marketing & Advertising: Sending promotional emails or communications (where opted-in) and displaying relevant recommendations.
• Security & Fraud Prevention: Authenticating transactions, securing storefront operations, and detecting malicious activity.
• Legal Compliance: Fulfilling tax, statutory accounting, and regulatory obligations.

3. Third-Party Disclosures & Shopify Platform

We share personal data with trusted vendors only to perform essential operational functions: IT infrastructure management, payment gateways, analytics, cloud storage, and shipping couriers.

Shopify Platform: Our store is hosted by Shopify Inc. Shopify collects and processes data to provide a secure checkout environment. For further details on how Shopify handles consumer data, please review the Shopify Consumer Privacy Policy.

4. International Transfers, Security & Retention

International Data Transfers: Because FF COMMERCE LTD is incorporated in the United Kingdom and utilizes global fulfillment and infrastructure networks, personal data may be transferred, stored, or processed outside Canada (including in the UK, United States, or Asia). Transborder transfers are protected using recognized contractual safeguards.

Data Retention: We retain personal information for as long as necessary to maintain your account, fulfill purchase contracts, resolve commercial disputes, and meet legal and tax obligations.

Security: Technical, physical, and administrative safeguards are deployed to prevent unauthorized access. However, no transmission method over the internet is completely error-free, and absolute security cannot be guaranteed.

5. Your Privacy Rights (PIPEDA & Quebec Law 25)

Subject to applicable statutory requirements, you possess the following rights regarding your personal records:

• Access: Request access to and information about personal data stored about you.
• Correction: Request correction of incomplete or inaccurate personal records.
• Deletion: Request erasure of your personal details, subject to legal and statutory tax requirements.
• Data Portability: Obtain a structured copy of portable data to transfer to another entity.
• Unsubscribe: Opt out of marketing emails at any time using the unsubscribe link provided in communications.

To submit a privacy inquiry or exercise your rights, please contact our Privacy Officer at info@lunaboutiqueco.com.

Corporate Details & Privacy Officer Contact