What are your estimated shipping and delivery timeframes?

Orders are processed and dispatched within 1–3 business days. Estimated delivery times typically range from 5 to 12 business days after order processing. Our daily order processing cutoff time is 8:00 PM EST.

Where do your products ship from?

To provide curated fashion collections at competitive prices, we ship directly from our international fulfillment centers.

How do I track my order?

Once your package has been processed and handed over to the courier, you will receive an automated shipping confirmation email containing your tracking number and a link to track your parcel online in real time.

What is your return policy?

We offer a 30 calendar day return window from the date of package delivery. Items must be unused, unworn, in their original condition, and returned in original packaging with all tags attached. We charge $0.00 restocking fees.

How do I start a return and get the return address?

To initiate a return, contact customer support at info@lunaboutiqueco.com. Upon authorization, our team will issue official return instructions and the authorized warehouse return address upon request.

*Important: Our registered corporate office in London is an administrative headquarters and CANNOT accept or process physical product returns. Unauthorized shipments sent to London will be rejected.

Who pays for return shipping?

Return shipping fees are the responsibility of the customer for standard returns. If an item arrives defective, damaged, or incorrect, Luna Boutique will cover or reimburse return shipping costs.

When will I receive my refund?

Once your returned package is received and inspected at our fulfillment facility, approved refunds are processed within 7 business days back to your original payment method.

Which payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure payment options displayed at checkout. All transactions are securely processed via PCI-DSS compliant payment gateways.

Can I change my address or cancel my order?

If you need to update your delivery address or modify your order, please contact info@lunaboutiqueco.com immediately before our daily cutoff at 8:00 PM EST. While we will attempt to make changes, updates cannot be guaranteed once an order enters active warehouse processing.

IMPORTANT: RETURN ADDRESS UPON REQUEST

Our UK registered corporate office in London is strictly an administrative facility and CANNOT receive or process physical product returns.

Do not post return packages to our London address. All returns must be requested and pre-authorized via email at info@lunaboutiqueco.com to receive authorized return instructions and the designated fulfillment warehouse address upon request.

Luna Boutique (FF COMMERCE LTD)

Customer Support Email: info@lunaboutiqueco.com

Daily Service Cutoff: 8:00 PM EST

© 2026 Luna Boutique | FF COMMERCE LTD | All Rights Reserved