About Us

About Us – Luna Boutique

Last Updated: September 2026

Welcome to Luna Boutique (www.lunaboutiqueco.com), commercially operated by UK-registered entity FF COMMERCE LTD—your trusted destination for curated fashion collections, contemporary design, and a seamless e-commerce experience.

At Luna Boutique, we believe that modern style should be effortless, accessible, and transparent. By operating directly through international fulfillment centers, we bring you carefully selected apparel and lifestyle products without traditional retail markups. We prioritize fair commercial standards, full privacy protection, and attentive customer service for every shopper.

Our Core Values

Curated Fashion

Every garment in our catalog is chosen for quality craftsmanship, modern fit, and everyday wearability.

Direct Fulfillment

Orders are dispatched from our international fulfillment centers, complete with end-to-end online tracking.

Customer-First Policy

Straightforward 30-day return window, $0.00 restocking fees, and responsive email support whenever you need help.

The Luna Boutique Promise

We are dedicated to providing a secure, reliable, and transparent shopping experience supported by world-class Shopify infrastructure and strict data privacy standards.

Every order features clear operational timelines (1–3 business days processing, 5–12 business days delivery), an 8:00 PM EST daily cutoff, a 30 calendar day return window with $0.00 restocking fees, and dedicated customer care.

Why Shop With Luna Boutique?

  • Transparent Logistics: Direct shipping from international fulfillment warehouses with reliable 5–12 business day transit times following standard processing.
  • Zero Hidden Fees: Fair commercial policies with $0.00 restocking charges on all authorized returns.
  • 30-Day Return Flexibility: Generous return period starting from the date of physical delivery.
  • Secure E-Commerce Infrastructure: Built on PCI-DSS compliant payment gateways with 256-bit SSL encryption to protect your transaction details.
  • Accessible Customer Care: Email support available at info@lunaboutiqueco.com to handle inquiries, size guidance, or return requests.

IMPORTANT: RETURN ADDRESS UPON REQUEST

Our registered corporate head office in London is strictly an administrative facility and CANNOT receive or process physical product returns.

Do not post return packages to our London address. All returns must be requested and pre-authorized via email at info@lunaboutiqueco.com to receive authorized return instructions and the designated fulfillment warehouse address upon request.

Corporate Profile & Contact Details

Store Name: Luna Boutique

Parent Operating Entity: FF COMMERCE LTD (Companies House Number: 17398899)

Official Website: www.lunaboutiqueco.com

Customer Care Email: info@lunaboutiqueco.com (Daily Cutoff: 8:00 PM EST)

UK Registered Corporate Office

FF COMMERCE LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
(Corporate HQ — Not a return address)

Product Return Address

Issued Upon Request & Authorization
Contact info@lunaboutiqueco.com for return instructions.
(Pre-approval mandatory before shipping)

© 2026 Luna Boutique | FF COMMERCE LTD | All Rights Reserved